Returns & Refunds
What is the Return Policy?
You have 10 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. Calin Kids takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Calin Kids.
How long it takes to process the return orders?
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive an email notification of when our team has received your return and again when it has been processed. Upon receipt your return will undergo a quality review. Original shipping charges unless item is faulty will not be refunded.
Refunds can take several business days to reflect on your credit card statement depending on your payment provider. Please note, item/s discounted from a promotional event or were marked on sale cannot be returned for a refund.
Exchange
I want to exchange my product. What is the procedure for that?
Exchange – will be processed as a new order to the same address as your original order with no additional shipping charges.
Sure! Just go to your orders page and click return/exchange and send us back the shirt by courier. You can also write to us on care@calinkids.com, stating your reason for exchange. Our Comrade Care department will take care of the rest.
I received a product different from the one I ordered?
Do not worry. It might have been a mistake from our end. We will replace it with the right product. You can contact us on care@calinkids.com or call us at +919066441818 within with the transaction details
My product was not in good condition?
We will change the product or offer a full refund for the same until it’s not been washed. We will refund to you by us on actuals.
I want to exchange my product. What is the procedure for that?
Its easy! Just go to your orders page and click return/exchange and send us back the order by courier. You can also write to us on care@calinkids.com, stating your reason for exchange. Our Comrade Care department will take care of the rest.
How do I return an item? Do I have to send it back?
How long do I have till I have to return the items?
Can I exchange my product for an item of lesser/higher value?
Yes, you can do that. For exchange in lesser value – we do refund the remaining amount to your account. For exchange in higher value – You have to credit the extra amount to our account mentioned on the website or write to us at care@calinkids.com. We won’t be able to take back the shirt for exchange or refund if it’s been washed.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
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